Anna Tims’ dishonours list: the not-so good, the bad and the ugly customer service awards 2025

It is time to roll out the red carpet in recognition of those that worked hard to keep customers at arm’s length

Coupling up: how to avoid money worries in your relationship

From joint bank accounts and pooled savings to mortgages and tax allowances, talk about money for a happy financial future together

I have hit the barriers trying to get my accident claim settled with Autonet

My van was hurtled into motorway barriers by a driver who did not stop and the vehicle is still being held in a compound along with the tools of my trade

‘Ghost broking’: cut-price car insurance isn’t all it seems

Scammers promise cheaper policies via ads on social media and AI-generated websites but the fake certificate leaves motorists uninsured

‘Bereavement penalty’: people who lost partners hit by insurance premium rises

Campaigners claim AI algorithms are behind hefty increases in renewal quotes for home and car cover

‘Crash for cash’: moped riders target your insurance details

Fraudulent insurance policies are being taken out by scammers using details you do not need to hand over

Car insurers to pay 270,000 drivers share of £200m compensation

FCA review finds motorists were short-changed when their vehicle was stolen or written off

Campervans: how to buy the pick of the pop-tops in the UK

For many, it seems like living the dream – but how much does a holiday home on wheels cost? Here’s how to get the best deal

Get in gear for driving from the UK to mainland Europe

From checking documents and what you may need to carry to factoring in motorway tolls and how to pay them

Car insurance: Which? warns over hefty renewal price rises

Insurers may be failing in their duty to offer fair value when 40% of motorists do not make a fuss over often big hikes

10 ways young UK drivers can avoid high car insurance costs

Adding a parent to the policy, opting for a small-engine vehicle or paying annually can all bring premiums down

‘It’s wild’: how the cost of learning to drive in the UK is accelerating

From rising prices for lessons to insurance cover, we break down the hefty charges learners now face

Direct Line chasing me over dead uncle’s cancelled car insurance

Bereaved executor questions lack of tact and why insurer was not alerted by closed bank account

I tried to sell my car but was told it had been written off

What looks like an example of cloning is explained by a typo in an insurer’s claims reference number

Naivety cost me my Transit van and motorbike insurance

I have been driving for 38 years, I have never had an accident, but I can no longer get insurance