Anna Tims’ dishonours list: the not-so good, the bad and the ugly customer service awards 2025

It is time to roll out the red carpet in recognition of those that worked hard to keep customers at arm’s length

UK drivers being overcharged as fuel prices fail to track oil market, watchdog finds

CMA rejects retailers’ claims on operating costs, saying weak competition is not passing on lower wholesale prices

Family who said they paid cash were left embarrassed after being accused of not paying £20.01

Drivers also told to take caution after complaints rise about long-stay meet-and-greet services

Banks and specialist lenders will not pay tax on compensation payouts, sidestepping 2015 rule

As they struggle with the cost of living, people weigh up whether Rachel Reeves’s measures will help them

From joint bank accounts and pooled savings to mortgages and tax allowances, talk about money for a happy financial future together

I followed the obvious signs but an enforcement officer had to point out a notice on the back of the entrance sign and it cost me £140

Scammers promise cheaper policies via ads on social media and AI-generated websites but the fake certificate leaves motorists uninsured

When account was suspended my brother-in-law was caught in debt as 200 penalty charge notices piled up

The tail spoiler and brake light were ripped off needing £750 repair, but it claims there was no fault with the machine

Japanese carmaker’s deal with Chinese rival part of EU-sanctioned offsetting scheme to help head off £13bn in fines

They are hostage in a repair shop and won’t be released over a debt that has nothing to do with the vehicles

Fraudulent insurance policies are being taken out by scammers using details you do not need to hand over

Wall Street sounds alarm over strain throughout car lending market as experts warn of potential risks for wider economy