Goldcar didn’t accept our paper UK driving licences but hasn’t refunded us

Car rental firm blames confusion over post-Brexit document rules agrees the £600 refund should have come quicker

‘Greenwashing’ firms face steep new UK fines for misleading claims

New legislation could see companies fined millions of pounds for making unproven environmental assertions to sell their products

UK travellers warned of big jump in cost of hiring a car overseas

Which? finds typical rise of 72% on pre-pandemic prices, with cost doubling in some holiday hotspots

London mayor vows to press ahead with Ulez plan at launch of scrappage scheme

Sadiq Khan says ultra-low emission zone will be expanded across whole of city in August despite legal threats

German visitor fined £3,150 for driving in London’s Ulez zone

As it took so long to reach them after they returned home, it had automatically been increased

UK car loans: the little-known clause that means you could walk away from your deal

The right to voluntary termination allows the buyer to escape the agreement provided they have repaid 50% of the total amount due

Tuesday briefing: How the cost of living crisis really hit home

In today’s newsletter: In another review of the year’s biggest stories, we hear from ordinary people about how soaring costs and pay freezes are impacting their daily lives

And the award for the most terrible customer service goes to …

From overcharging parking firms to underwhelming car dealers, we’ve seen it all. We name and shame the worst offenders

I ended up facing court after my car’s licence plates were stolen

The thieves used them on a vehicle to fill up with fuel, and then I was sent demands for payment

A simple query put my Swinton car insurance quote up to £980

It was £420 last year, and I’d only asked if the policy covered mechanical damage

RAC left me waiting until after 3am for car recovery

I now feel worried about taking journeys in the evening as I can’t rely on my vehicle recovery service

Car insurance: how to get the right policy at the best price

It’s worth planning ahead when you renew. Here’s how to make sure you cut cost of your premiums

DVLA fined us £354 after we scrapped our Nissan

We thought we had filled in all the paperwork correctly but that has made no difference

Some tough lessons about how to pay for a driving school

Many claim they act as an ‘agent only’, so you hand over the money to the instructor

Worcester parking glitch drains money from drivers’ bank accounts

Contactless cards were repeatedly debited by council’s payment machines, in one case up to £600