At the start of the summer we asked readers to let us know their experience of using the car hire firm Goldcar, which now offers rentals all over Europe. Its chief executive had made the case to us that the company has changed and, as a result, he hoped we would see fewer complaints. This followed several years of horror stories from customers.

Sadly, the complaints have continued to roll in about various depots, but particularly about the one at Pisa airport, where too many readers report being hugely pressured into taking the firm’s perhaps ironically named Super Relax insurance.

We have had so many complaints about this branch that we would strongly suggest readers use another renter at that airport. The company admitted it had “some operational and IT issues” in Pisa, but said it was confident these have now been addressed.

Overall, it says: “We are working hard to improve customer service with enhancements to our staff training programme. Meanwhile, our help centre has been designed to resolve queries before, during and after rental.”

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