I have an ongoing dispute with Euro Car Parks Ltd following an incident with one of its attendants at the Lidl car park in Grantham. The exchange of words I had concerned the return of a shopping trolley and I thought nothing more of it until I heard, a month later, from my car leasing company that I had been issued with a parking fine of £60. No ticket was ever placed on my vehicle and when I asked for a copy, it stated that I was parked in two bays which is a total fabrication. Please can you help? NA, Grantham

By the time I started to investigate this case, the ticket had already been quashed by Euro Car Parks following your written appeal but there was still the matter of a £15 administration charge to your leasing company. ECP was not initially made aware of this fee due to the time lag, but it is a consequential loss incurred by you as a result of the ticket being wrongly issued. There followed a game of cat and mouse between Guardian Money and ECP which culminated in them offering to pay £15 to a charity of your choice. This was unacceptable to you. I decided to involve Lidl which has an arrangement with ECP to manage the car park. Lidl has now been in contact to apologise and will be sending you £50 worth of vouchers.

Answering your letters this week is Steve Playle, Trading Standards officer and Team Leader at Surrey Trading Standards Service.

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