I work for a charity in Edinburgh that supports disabled people, and we use Enterprise Car Club for short rentals to take clients with mental health issues on outings. We were recently invoiced for damage to a car we had used – a small scratch at bumper level. Although we were concerned there was no evidence that my colleague was driving – the cars are left on busy public streets – we agreed to pay the invoice of more than £400. However, since paying it, we have had several reminders from Enterprise claiming it is unpaid, despite us sending evidence to the contrary.

I know people have reported issues with rental cars returned to garages, but when cars are left on the street, who is responsible for their care?

MC, Edinburgh

Your letter raises an interesting question: who gets charged when a car left on the street is damaged by another motorist?

Enterprise says that when damage is reported, it sends out an inspector, who determines how it was done. In this case, it concluded the damage was likely to have been caused by the vehicle hitting a post-like object, and that it was “very unlikely” it was sustained between rentals while parked. However, it concedes that it should not have been chasing you for a sum you had paid. It has apologised and, as a gesture of goodwill, has credited the £400 that you paid towards future rentals.

We would recommend photographing the car’s condition before and after each hire.

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