While visiting England last September I hired a car from Hertz at Gatwick airport for three days. During the period of hire I had no accidents and did not incur any damage to the vehicle. Five months after the hire period I received an invoice from Hertz for £90.59. Apparently I had returned the car with an "irrepairable puncture" to the rear left tyre. The invoice from the original repairers also included the statement: "Product retained for inspection."

I queried this with Hertz and supplied them with a time and date stamped photo showing that there was no sign of a puncture on any of the tyres on the car when I returned it.

I am concerned that Hertz UK is making an allegation against me five months after the hire period, cannot provide any evidence that the tyre was punctured, or punctured by me and seem now to be threatening me with further action.

Is there anything you can do to help me? Hertz UK does not seem inclined to accept my photographic evidence, it stated "the picture is inconclusive as the puncture damage could be on an invisible part of the tyre". JG Co Clare

Another week, another hire car complaint. Your experience should serve as a warning to other car renters; always take photos of the car when you hand it back and get the form signed to say that the car has been returned undamaged. The fact that Hertz tried to bill you five months later is absurd, but well done to you as you still had the pictures.

We sent this case to Hertz and it has now agreed to cancel the demand. It says that because the damage check took place almost 24 hours after you returned the vehicle it can't be sure you caused the puncture. It says a backlog in its internal administration process had caused the delay.

"Although we maintain that the correct Hertz procedures have been followed and observed, after taking both delays into consideration, we have instructed our colleagues to cancel the invoice for the full amount," it says.

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